Introduction
This Privacy Policy describes how AppInGen Technosoft Private Limited ("AppInGen", "we", "us", or "our") collects, uses, stores, and discloses information when merchants install and use our Shopify application ("App").
By installing or using the App, you acknowledge and agree to the practices described in this Privacy Policy.
Information We Collect
Information from Shopify
When a merchant installs the App, we may access and process certain information from the merchant's Shopify store through Shopify APIs, including:
- Store name and store URL
- Merchant contact information
- Products and product information
- Orders and order-related information
- Customer information, to the extent required for App functionality
- Store settings and configuration data
- Other data explicitly authorized by the merchant through Shopify's permission system
We only access information necessary to provide the functionality of the App.
Information Collected Automatically
When merchants use the App, we may automatically collect:
- Log data and IP addresses
- Browser type and version
- Device information and usage analytics
- Error reports, diagnostic information, and session information
Support Communications
If you contact us for support, we may collect your name, email address, store information, and the full contents of your communications and support requests.
How We Use Information
We use collected information to:
- Provide, operate, and maintain the App features and services
- Authenticate merchants and maintain secure accounts
- Process requests, transactions, and provide technical customer support
- Improve App performance, functionality, and monitor usage to prevent abuse
- Detect, mitigate, and prevent fraud or security incidents
- Comply with applicable legal obligations and communicate critical service updates
Data Sharing and Disclosure
We do not sell merchant or customer personal information. We may share information strictly under the following scenarios:
Service Providers
Third-party providers that assist us in operating the App, including cloud hosting providers, database providers, analytics utilities, customer support platforms, and infrastructure monitoring networks. These providers may access information only as necessary to perform duties on our behalf.
Legal Requirements
We may disclose information when required to comply with applicable laws or regulations, respond to lawful requests from public authorities, protect our assets and users, or investigate malicious activities.
Business Transfers
Information may be transferred or assigned as part of a corporate merger, acquisition, financing arrangement, or organizational asset sale.
Shopify Platform Requirements
Our use and transfer of information received from Shopify APIs will adhere strictly to Shopify's API License and Terms of Use as well as Shopify Partner Program guidelines.
We only process Shopify ecosystem data for the purposes explicitly authorized by the merchant and required to fulfill App functionality.
Data Retention
We retain information only for as long as necessary to provide the App services, meet administrative tax or accounting demands, resolve ongoing disputes, or enforce structural agreements.
App Uninstallation
Data Security
We implement commercially reasonable technical and organizational guardrails to protect customer and storefront ecosystems, including:
- Encryption in transit
- Granular operational access controls
- Robust authentication mechanisms
- Continuous network monitoring and access logging
- Secure infrastructure deployment models
However, no method of digital transmission or electronic storage is completely infallible, and we cannot guarantee absolute security.
International Data Transfers
Information may be processed and stored in countries other than the merchant's country of residence. When required by applicable data protection frameworks, we implement appropriate standard safeguards to protect international data movements.
Merchant Rights
Depending on applicable regional data laws, merchants may have specific rights to access their stored info, correct structural inaccuracies, request outright erasure, restrict or object to certain data processing metrics, or request portable data files.
Requests can be structured and submitted using the company support channels listed below.
Children's Privacy
The App is strictly intended for corporate B2B commercial business operations and is not configured or directed toward children. We do not knowingly harvest information belonging to underage individuals.
Third-Party Services
The App may integrate with various third-party services, tools, or global APIs, including Shopify's base systems. Their subsequent collection and use of user information are governed explicitly by their respective platform boundaries, and we encourage merchants to review those policies directly.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updated versions will be posted at the Privacy Policy URL provided within the Shopify App listing. Continued use of the App after changes become effective constitutes an explicit acceptance of the updated terms.
Contact Us
If you have questions about this Privacy Policy or our core data processing routines, please contact us:
For data protection, security parameters, or privacy-related requests, please contact us at the email address designated above.